Fulfillment

E-commerce fulfillment: Modern. Technology-supported. Scalable.

Full service for your online store.
Peaks? Drops? Events? Fits.

We adapt to your individual requirements. With specially set up brand hubs, personalized packaging concepts, sophisticated processes and intelligent automation, bottlenecks in online store fulfillment are a thing of the past.

We are prepared for everything and offer you the right support in every phase of your company and market situation. Whether your start-up is processing a few orders a day or you are a global player in the B2C sector, you can rely on our performance: From immediate processing to returns management, we offer you the right individual support, personally and with 360° service.

Facts & Figures

Short and sweet. An overview in figures.

Surface area

> 10.000 m2

With over 10,000m2 of fulfillment space, no wishes remain unfulfilled, whatever quantities and goods we handle for you.

Our certifications

Advantages

Our fulfillment services at a glance.

Personal support

Our standard for responding to your request as quickly as possible – whatever the issue.

Brand Hubs

With us, you have your own storage zone and our service teams are specially trained for your brand and your company. That’s the personalized customer experience at mw1.

Seamless connection

Your existing ERP and merchandise management system is seamlessly connected to our merchandise management system.

Returns management

We offer an optimal returns process including quality control, restocking of returns and much more.

Late cut-off times

A clear advantage for fast delivery to your customers on point.

Flexible CEP and forwarding network

Convenient worldwide shipping: We take care of all the formalities relating to customs documents etc. for you.

Immediate processing

mw1 offers same-day shipping so that national shipments are delivered within one to two days.

Individual packaging

We not only pack your goods for transportation, but also take care of the associated branding.

Individual process development

With us, you remain the focus – by developing an individual logistics concept including your onboarding and much more.

Our highlights.
Our specializations in e-commerce fulfillment.

Process

Individual process development.

Very familiar with your goods and personally there for you.

With us, you benefit in particular from the subdivision into brand hubs: on the one hand, the employees are very familiar with the goods and know all the special features regarding packaging or handling. This enables us to guarantee a special level of quality, as all packaging regulations and/or inserts are reliably observed. In addition, you have dedicated contact persons who are available to answer your questions directly and personally.

Digital warehouse management at its best.

Prefabricated online store interfaces enable smooth integration into our system so that all relevant data can be imported within minutes – in other words, linking our digital warehouse management with your ERP system. Via your personal myscm, you have web-based insight into administration, picking, shipping, invoicing, tracking and online support at all times.

Integration

Fast and simple connection.

Brand Hubs

Personal storage space with extras.

Familiar with all the special features of handling, packaging & more.

With us, you have your own storage zone and our service teams are specially trained for your brand and your company. That’s the personalized customer experience at mw1.

The all-round carefree package for everything that comes back.

We offer an optimal returns process and take care of your customers’ returns, their registration, allocation and storage of the goods – whether undamaged or damaged, in partial or complete quantities – as well as the complete processing, handling, repackaging and communication. The handling process is structured and efficient based on your guidelines and thanks to ABC classification.

Returns management

Individual returns processing according to your guidelines.

Fulfillment services

Unlimited scalability for your logistics.

Wareneingang & erste Meile

A worldwide network of CEPs and freight forwarders guarantees you stress-free first-mile processing. You not only benefit from special conditions, but also have access to sea, air and road freight options.

Storage

All locations have sufficient and constantly growing capacities for storing your goods. We rely on a mix of pallet and shelf storage as well as the highest quality and environmental standards. Of course, we also take care of the complete handling of your goods and offer you full transparency at all times with our perfectly linked, individual web portal.

Pick & Pack

High precision and efficiency thanks to technology-supported processes in order picking, transmission of specific work instructions via tablets directly to the packing table and complete order processing in real time from a single source: processing, packing, packaging, dispatch and reliable delivery on the next working day. All at a fair price.

Shipping

Maximum flexibility on the last mile: Thanks to our firmly integrated multi-carrier network, we offer you a unique setup and the best service, which we use to simplify cross-border logistics, enable daily pick-ups, late cut-off times and direct feeds, among other things, and much more. Take advantage of our comprehensive advice.

Returns

We take care of your customers’ returns, their registration, allocation and storage of the goods – whether intact or damaged, in partial or complete quantities – as well as the complete processing, handling, repackaging and communication. The handling process is structured and efficient based on your guidelines and thanks to ABC classification.

Partner network